Last updated: {{updated}}. This policy covers Gelato-fulfilled physical goods and refund timing for Etsy-handled payments, as well as enquiries for unlisted pieces.
If you need help, send the studio the piece identifier (and order number when available) with a short description of the issue.
1. Current status
The site does not currently process payments or place orders. It only collects interest requests for individual pieces.
3. Unlisted piece enquiries
Pieces without a live Etsy listing use the request form only. Those submissions are enquiries, not paid orders.
3. What happens next
The studio reviews each enquiry manually and replies with the next step if there is one.
Contact
Questions about this page, or any request relating to it, can be sent directly to the studio at konstantin@4etverg.com.
Physical goods are produced on demand; refunds for Etsy purchases follow Etsy payment rails when approved.